A Restaurant Reviewers's Worst Case Scenario

One of the interesting things for a restaurant reviewer is having a pleasant experience, and then all of a sudden some unexpected things happening. After traveling throughout the United States and Canada for about 5 years I have noticed that service in some of the more respected restaurant chains were quite uneven.

Meaning not only is quality control at one extreme or the other or a customer service hot or cold, but it was pretty consistent, which varies from store to store or outlet to outlet. Sometimes the service is fantastic, sometimes ho-hum, and on rare occasions terrible. Let me tell you a theory I developed after taking Restaurant News, Franchising Times and C-store news for years, and also traveling and when it all for my self.

the theory of small dining area and the reality of what happens to the light-years from Ray Kroc's motto for his early stores. First, one of the biggest problems is the employee-training, local store management and mystery shopper programs to catch everything. Another issue is with employees who do not care or are simply unaware of what they do.

One of my recent experiences to be discussed with the subject, restaurant reviewers worst possible scenario occurred in a chain of Mexican food lanac.Polu fast-food place is the hour of closing on a slow week night. Getting a jump on the store clean-up I assume was the reason.

employees came across a garbage area, just a way from where we sat down and started pumping ammonia cleaner in the trash room and had an open bin sits between us and her, that was pretty foul. Next is sprayed down with garbage fumes and left there to soak in? Or during the live help in the cleanup.

After that he continued to spray the area or soak in the frame where garbage goes. It was getting pretty hard to breathe. Next, since the garbage is dried in a cleaner, she put more to loosen up and then wipe with a cloth and then hang clothes on the seat back from us?

Should I go on? This is just one problem we have, people just do not understand. I hope this article is of interest and that has driven misli.Cilj is simple, to help you in your quest to be the best in 2007. Thank you for reading my many articles on various subjects that interest you.